Deliveries & Returns

KEEPING YOU INFORMED

We require a mobile phone number and/or valid email address from you when ordering as this will enable you to receive automated updates from us regarding your order status, as well as updates from our courier express once they have collected your order from us.

UNSIGNED DELIVERIES

If you won’t be in to receive your delivery, you can enter special delivery instructions in the 'Comments/Special Delivery Instructions box on the 'Delivery Information page of the site. This will allow us to instruct our delivery partners to leave your parcel where you have instructed at your own risk. Any subsequent loss or damage to the parcel or goods is not the responsibility of Max Attract Baits and as such cannot be replaced or refunded.

UNSUCCESSFUL DELIVERIES

If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address. This card will display a phone number and consignment number. To arrange another delivery time and date, the purchaser must contact the local depot using the number supplied and quote the consignment number shown on the card.

PALLET DELIVERY SERVICE

This service is only available for large orders (over 150kg) to England and Wales only. Pallets will be offloaded by tail lift at the delivery address and will not be unpacked/hand unloaded by the driver. Customers must only select this option if their address is accessible by an articulated lorry and deemed suitable to be used for pallet deliveries by the delivery company. The recipient must be able to safely handle pallet deliveries and ensure that there will be someone in to take and sign for the delivery.

PALLET DELIVERY CHARGES (FOR NEXT WORKING DAY DELIVERY ONLY; EXCLUDES WEEKENDS AND BANK HOLIDAYS)

Weight Price

Less than 250kg £75.00

Between 250kg & 500kg £85.00

Between 500kg & 1000kg £95.00

ORDERS FOR COLLECTION FROM MAX ATTRACT BAITS

To arrange the collection of your bait order please contact us by telephone on 07818406806 to confirm the date and time. Collections can be made between 9am - 6pm, Monday – Friday only.

YOUR GUARANTEE & OUR REFUND POLICY

Our refund policy runs alongside your rights under the Distance Selling Regulations and allows you to cancel your contract with us (e.g. if your product is not wanted) within 14 working days of receipt, with the exception of freezer baits, frozen goods and custom-made baits (please see below under 'Freezer Baits & Frozen Goods). If you are not satisfied with the goods supplied by MAX ATTRACT BAITS, they are faulty or they are not as we described on our website, they can be returned to us as long as you contact a member of staff by email at maxattractbaits@gmail.com within 14 days of your goods being delivered.

To enable us to replace, exchange or credit your goods they must be returned to MAX ATTRACT BAITS within 3 working days of a member of our staff agreeing they can be returned to us. The goods must be returned in full, must be in original, undamaged packaging and must be in perfect condition for resale. If the condition of the goods you receive is faulty, or are not as we've described on the website, we'll pay for the postage and the goods can be sent back to MAX ATTRACT BAITS for replacement or credit.

If you simply don't like them, you can still return them for replacement or credit, but you would have to pay the cost of postage. We can arrange to have them picked up from you if you prefer - in this case, we'll arrange a convenient time for you and charge you our actual cost of collection, nothing will be added. This cost would be deducted from your refund or the value of your replacement goods.
Please Note: This does not include frozen goods or freezer baits; please see below under 'Freezer Baits & Frozen Goods.

CLOTHING

We will endeavour to provide accurate information regarding the size and fit of garments on our website, however in the event of wanting to refund or to exchange items of clothing, please contact the office email: maxattractbaits@gmail.com so this can be discussed. In the case of returns, all parcels should contain your order number, and contact telephone number and be addressed to MAX ATTRACT BAITS 58 Shortwood crescent Plymouth Devon PL98TJ.

Upon receipt, we will contact you to arrange a refund or exchange, as necessary. If an exchange is required (unless the garment is faulty) then a fee of £9.75 will be payable to cover carriage costs.

Please Note Failure to return (or have available for collection) any products you wish to be replaced or credited to MAX ATTRACT BAITS in full, in undamaged packaging, and in perfect condition for resale (unless faulty) will result in a loss of rights for product replacement, exchange or credit from MAX ATTRACT BAITS.

Faulty goods must also be returned in full if a credit, replacement, or exchange of goods is sought.

FREEZER BAITS & FROZEN GOODS

Freezer baits, frozen or stabilised products will not be replaced or credited for any reason unless they are faulty. If they are faulty you must contact Max Attract Baits by phone within 24 hours of your delivery being made to notify a member of staff. Max Attract Baits will also not be liable to replace items from your order if any attempt to process (including air dry, soak, glug, heat, cure, soften or harden) your baits has been made following delivery.

DAMAGED, LOST OR STOLEN GOODS

As outlined in the 'Unsigned Deliveries' section of the 'Shipping and Returns’ page, we are able to arrange to leave your parcel where you have instructed at your own risk if there is nobody to receive the delivery when it is attempted. Any theft, loss or damage to your goods or parcel resulting from this arrangement will not be replaced, refunded or credited by Max Attract Baits.

If when you receive your parcel(s) you notice that there is any evidence of damage to the outside packaging, including staining from liquids which may have leaked from inside, please ask the courier to witness you opening the parcel to enable you to sign the delivery note as 'goods damaged' if so found. This will enable us to claim from the courier's insurance and then send you a free replacement.

If on opening your parcel(s) you find your goods are damaged or not in the condition they should be, please call or email us and provide photographic evidence, and we will arrange for a replacement to be sent. This will be arranged so that the unwanted goods will be collected at the same time as the replacement is delivered. This enables us to make an appraisal of the reason for any damage or loss to the parcel or goods.

OUR AIM IS 100% SATISFACTION...

Please remember: Our aim is your 100% satisfaction. If you have any queries about your order, or you feel that we can somehow improve our overall service, please call us on 07818406806 or Contact Us With your valued feedback we want to continually improve our overall service, maintaining a very high level of customer satisfaction we have worked so hard to achieve and implement changes quickly if required.

Order Placed (Not containing frozen goods)

Before 11am Monday

After 11am Monday

Before 11am Tuesday

After 11am Tuesday

Before 11am Wednesday

After 11am Wednesday

Before 11am Thursday

After 11am Thursday

Before 11am Friday

After 11am Friday

During the weekend